Mediator's Handbook

The popular Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays outa clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals.

Starting with a new chapter on assessing conflict and bringing people to the table, the process is explained step-by-step: from opening conversations and exploring the situation, through the phases of finding resolution, deciding ontopics, reviewing options, and testing agreements.

The "Toolbox" section details the concepts and skills a mediator needs in order to:

  • Support the people
  • Manage the process
  • Guide decision-making.

Also new in this edition is a section on mediator self-awareness and development, and an emphasis on principles and core methods that apply across a wide variety of settings.

Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a handy guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees, or teams.

Beer, Jennifer E; Packard, Caroline; Stief, Eileen
New Society Publishers

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